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Terms of Service

Effective date: October 16, 2026

OneStopPros – Terms of Service

Welcome to OneStopPros (“OSP,” “we,” “our,” or “us”). By creating an account or using our platform, you (“Customer” or “Pro”) agree to the following Terms of Service. Please read carefully before using our services.

1. Account Registration

  • You must be at least 18 years of age to create an account.
  • All registration information must be truthful, accurate, and complete.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Accounts are personal and non-transferable. Misuse may result in suspension or termination.

2. Use of the Platform

  • OSP is a marketplace that connects Customers (seeking services) with Pros (independent service providers).
  • OSP does not perform or supervise the work and is not responsible for the quality, safety, or legality of services provided.
  • All scheduling, communication, and payments must occur through the OSP platform.
  • Users agree not to use the platform for fraudulent, unlawful, or abusive purposes.

3. Independent Service Providers

  • Pros are independently established businesses or service providers. They are not employees, agents, representatives, partners, franchisees or contractors of OSP, and nothing in these terms creates any of those relationships.
  • A Pro's service relationship is with the Customer. The service contract is between the Customer and the Pro; OSP is not a party to it, does not perform the services, and does not supervise the work.
  • Pros control their own work: which services they offer, their availability, which jobs they accept, and how the services are performed.
  • Pros are solely responsible for their own taxes, tools, materials, insurance, and compliance with the laws that apply to their work.
  • Customers are responsible for reviewing a Pro's qualifications, licenses, and insurance where required.
  • Pros are bound by the Independent Provider Agreement and the Code of Conduct in addition to these terms.

4. Payments and Fees

  • All payments must be processed through the OSP platform. Off-platform payments are prohibited.
  • OSP may charge service or platform fees, disclosed at the time of booking.
  • Attempts to bypass the platform for payments may result in account suspension or legal action.
  • Refunds, if applicable, will only be processed through the original payment method.

5. Cancellations, No-Shows and Refunds

  • Customers can cancel a booking at any time before it starts, from their account on the website or in the app.
  • Cancelling is free until the free-cancellation deadline shown when the booking is made. After that, a late-cancellation fee applies. A higher last-minute fee applies from the time shown when booking, after the scheduled start, and if the Customer is not there when the Pro arrives. The deadline and the fees are shown before booking and again before cancelling, and each booking keeps the terms it was made with.
  • Cancelling is always free before the Pro accepts the booking, within 5 minutes of booking, while the Pro's request to change the time is open, and once the Pro is more than 30 minutes late. OSP may waive an unpaid cancellation fee.
  • When the Pro accepts, OSP charges a deposit to the card the Customer saved when booking, in the amount shown before booking (for an hourly job a number of hours of the Pro's rate, for a fixed-price job a share of the price with a minimum). The deposit is credited to the final invoice. If the Customer cancels while cancellation is free, it is refunded in full; if they cancel late, it is refunded less the late-cancellation fee; if they cancel last-minute or are not there when the Pro arrives, it covers the cancellation fee. It is refunded in full when the Pro withdraws or does not show up.
  • A cancellation fee is paid to the Pro, is charged to the card the Customer saved when booking, and is never more than the price of the job. When the Pro reports that the Customer was not there, the Customer has 24 hours to pay the fee or report a problem before it is charged.
  • If the Pro has not started an accepted task 30 minutes after its scheduled start, the Customer can report that the Pro didn't show up. The task is then cancelled and the Customer is not charged.
  • Pros: A Pro who cannot attend an accepted task must withdraw from it in the app as early as possible, and the Customer is not charged. Withdrawing after the Customer's free-cancellation deadline, or not attending, may result in account limitations, suspension or deactivation.
  • Customers pay only for work performed and for cancellation fees under this section; the deposit is credited or refunded as set out above. There are no refunds for completed work: a paid task cannot be cancelled. A Customer or Pro with a problem on a task can use Report a problem on that task within the period shown there.

6. Safety and Professional Conduct

  • All users must act respectfully and professionally. Harassment, discrimination, and illegal activities are prohibited.
  • Pros must provide services in a safe and workmanlike manner.
  • Customers must provide a safe environment for Pros, including secure property access and removal of hazards.
  • Drugs, alcohol, or unsafe practices are strictly forbidden during service performance.

7. Licenses, Insurance, and Compliance

  • Pros are solely responsible for determining and maintaining all licenses, permits, registrations, certifications and other authorizations legally required for the services they offer, and for any insurance required by law or reasonably necessary for their business.
  • OSP does not independently verify or certify a Pro's professional qualifications, licenses, permits or registrations unless OSP expressly states otherwise.
  • OSP does not provide licenses or certifications, and does not insure Pros or their work.
  • Customers are responsible for evaluating whether a Pro has the experience, qualifications, insurance, licenses or permits appropriate or legally required for their particular project, and should request proof of license or insurance when relevant.

8. Privacy and Data Protection

  • OSP collects and uses personal data in accordance with our Privacy Policy.
  • Users must not misuse or share another user’s personal information.
  • Breaches of privacy may result in suspension and legal consequences.
  • Data Collection: OSP may collect information such as name, contact details, payment information, identity verification documents, location data, and platform usage analytics.
  • Purpose of Use: These details are used to facilitate bookings, process payments, prevent fraud, provide customer support, and improve our platform.
  • Data Sharing: OSP may share necessary information with trusted service providers (e.g., payment processors, background check partners) strictly for operational purposes and in compliance with applicable laws.
  • Data Retention and Deletion: We retain user data only as long as necessary to fulfill the purposes described above or as required by law. Users may request account deletion, after which most data will be securely deleted or anonymized.
  • User Rights: Depending on jurisdiction, users may have rights to access, correct, or delete their personal data, and to opt out of promotional communications. Requests may be made through our support team.
  • International Data Transfers: If data is transferred outside the user’s country, OSP ensures that adequate safeguards (such as secure servers and compliance with data protection laws) are in place.

9. Disputes and Liability

  • OSP is not liable for damages, losses, injuries, or disputes arising from services performed.
  • Customers and Pros should attempt to resolve disputes directly in good faith.
  • If unresolved, disputes may be submitted to OSP for limited mediation, though OSP does not guarantee resolution.
  • All disputes shall be resolved through binding arbitration, not through court litigation.
  • Users in certain jurisdictions (such as California or the EU) may have additional rights under local laws (e.g., CCPA, GDPR).

10. Updates to Terms

  • OSP may modify these Terms of Service at any time.
  • Continued use of the platform after updates constitutes acceptance of the revised terms.
  • Significant changes will be communicated via email or app notifications.

11. Termination of Use

  • OSP reserves the right to suspend or terminate any account that violates these terms.
  • Users may deactivate their account at any time, but outstanding fees or obligations remain enforceable.
  • Upon termination, certain data may be retained as required by law or for legitimate business purposes.