Frequently Asked Questions

One Stop Pros is an online platform that connects you with independent local service providers for cleaning, moving, handyman services, childcare, tutoring, and various personal services—all in one place. Providers are independent businesses, not employees of One Stop Pros.

We offer a wide range of services, including: • Home and office cleaning • Moving and packing assistance • Handyman and repair services • Tutoring and childcare • Pet care and grooming • Special personal services such as private chefs and bodyguards.

Simply visit onestoppros.us, select the type of service you need, choose a provider, set the time, and schedule your service online.

One Stop Pros verifies each provider's identity before they can be listed, and a provider's profile shows an "Identity verified" badge, with a blue tick by their name, once they have completed it. That badge means the provider completed the identity verification process required by One Stop Pros — it is not a guarantee of a provider's future conduct, safety, qualifications, licensing or suitability for a particular service. We do not verify professional licences, permits, registrations, certifications or insurance. Providers represent their own qualifications, licences and insurance, and we record those representations without certifying them. You are responsible for evaluating whether a provider has the experience, qualifications, insurance, licences or permits appropriate or legally required for your particular project — ask them for proof where it matters.

We provide services in various states and cities across the U.S., making it easy to find reliable help in your area.

Service prices vary depending on the type, duration, and location. You will always see the final price before confirming your scheduled service—no hidden fees.

Yes. You can schedule services such as cleaning, repairs, or pet care weekly, biweekly, or monthly, so your service is always available at the same time.

You can reach our support team via live chat on the website, email at [email protected], or phone.

Open the task in your account, on the website or in the app. Cancelling is free until the deadline shown on your booking. After that, a cancellation fee applies, which is paid to your Pro. To reschedule, ask your Pro for a new time up to 6 hours before the start; the change happens once they accept. Section 5 of our Terms of Service has the details.

All payments are secure and processed online, and only after the service is completed.

For most services, it’s better to be present. However, for recurring services like cleaning or gardening, prior arrangements can be made.

One Stop Pros does not insure providers or their work. Each provider is an independent business and is solely responsible for determining and maintaining any insurance required by law or reasonably necessary for the services they perform. If insurance matters for your project, ask the provider for proof of coverage before you book.

Yes. If you’re satisfied with a provider, you can schedule them again for future appointments.

If your Pro is running late or doesn’t arrive, message them in the task’s chat. If you can’t reach them, contact us and we’ll look into it. You can also book another Pro.

We make it easy to find and schedule local professional services. Our services are fast, reliable, affordable, and come with secure payments.

Yes. After each service, you can leave feedback and a rating to help other customers make better decisions.

You can schedule services a few weeks in advance or even the same day, depending on service availability in your area.

Your satisfaction is important to us. If you’re not happy with the service provided, contact our support team to resolve the issue.

Providers describe their own skills and experience when they join, and they certify that they have the skills, tools, experience and any legally required authorization to perform the services they accept. One Stop Pros does not assess or verify their competence. Use the facts on their profile — rating, number of reviews, tasks completed, and the experience they state — and message them before booking if you need more detail.

Yes. Before scheduling a service, you can communicate with the provider via chat or phone to explain your specific needs.

Providers verify their identity before they can be listed, payments are processed securely through the platform, and we protect your personal information as described in our Privacy Policy.

For most services, providers bring their own equipment. If special tools are needed, you can coordinate with them before scheduling.

The duration depends on the type of service. When scheduling, you can see an estimated time to plan accordingly.

For urgent needs, visit the website and select same-day or the earliest available time. Our team will strive to provide service as quickly as possible.

Yes. You can schedule services for friends or family and even include a gift note or special instructions.