One Stop Pros
Back to Home

Code of Conduct

Effective date: September 26, 2026

Providers and customers on OneStopPros agree to:

  1. Treat people with respect. No harassment, discrimination, threats or abusive language, on or off the platform.
  2. Be honest. Do not misrepresent your identity, qualifications, licences, insurance or experience.
  3. Only take work you are qualified for. Decline anything you are not legally authorized or competent to perform safely.
  4. Turn up, or say you cannot. Communicate promptly about delays, cancellations and changes in scope.
  5. Keep it on the platform. Agree work, changes and payment through OneStopPros so both sides have a record.
  6. Respect people's homes and property. Enter only the areas needed for the job, and leave the space as you found it.
  7. Protect privacy. Do not share a customer's or provider's personal information, photographs of their home, or job details with anyone else.
  8. Work safely and lawfully. Follow applicable safety requirements, obtain required permits, and never work under the influence.
  9. No weapons, no illegal activity.
  10. Report problems. Tell OneStopPros about unsafe conditions, accidents or conduct that breaches this code.

Breaching this code may lead to removal from the platform.