Privacy Policy – One Stop Pros

1. Introduction

This Global Privacy Policy (“Privacy Policy”) explains how OneStopPros.us and its subsidiaries (“OSP,” “we,” “our,” or “us”) collect, use, retain, disclose, and delete your Personal Information on the OneStopPros.us websites, apps, and services (collectively, the “Platform”). It also explains your rights and choices depending on your location. By using the Platform, you confirm that you have read and understood this Privacy Policy and our Terms of Service (together, the “Agreement”).

2. General Terms

• OSP refers to OneStopPros.us and its subsidiaries.
• You refer to any user of the Platform, including clients, service providers, and partners.
• Platform includes all OneStopPros.us websites, mobile apps, and services.
• Personal Information refers to any information that can directly or indirectly identify an individual, as regulated under applicable privacy laws.

3. Collection of Personal Information

• Contact Information: Name, email, phone, and physical address.
• Billing Information: Credit/debit card details, billing address, and payment history.
• Identity Verification Information: ID, driver’s license, social security number (where applicable).
• User-Generated Content: Messages, photos, or other content shared via the Platform.
• Booking and Service Data: Information about services requested, scheduled, or completed.
• Device and Location Data: IP address, device type, browser, OS, GPS, and regional settings.
• Cookies and Tracking Technologies: To improve Platform functionality and personalize your experience.
• Third-Party Information: Provided by partners, such as reviews, referrals, or transactions.

4. Use of Personal Information

• Operate and maintain the Platform.
• Connect users to service providers.
• Personalize your experience.
• Process billing and prevent fraud.
• Conduct background checks, where applicable.
• Ensure user safety and Platform integrity.
• Send marketing and promotional communications (with your consent).
• Provide customer support and resolve disputes.
• Analyze and improve services.

5. Disclosure of Personal Information

• Subsidiaries: To improve OSP services.
• Service Providers: For payment processing, hosting, technical support, marketing, analytics, and background checks.
• Partners: When participating in promotions, contests, or offers.
• Other Users: For communication related to service bookings.
• Legal Authorities: When required by law, regulation, or legal process.
• Merger or Acquisition: Potential buyers or partners in business transactions.

6. Retention of Personal Information

We retain your Personal Information only as long as necessary to provide services or comply with legal obligations. Once no longer required, information will be deleted or anonymized.

7. Your Rights and Choices

• Opt-out of marketing communications.
• Access and portability of personal information.
• Correction and updating of information.
• Deletion of information.
• Objection to processing.
• Withdrawal of consent.

8. Jurisdiction-Specific Provisions

• United States: Rights under CCPA and applicable state laws.
• Canada: Personal information may be stored on servers in the U.S.
• EEA, UK, Switzerland: GDPR-compliant rights, including:
  • Performance of a contract.
  • Consent.
  • Legal obligations.
  • Legitimate interests.

9. International Data Transfers

OSP may transfer Personal Information internationally, using appropriate safeguards and in compliance with the EU-U.S. Data Privacy Framework (DPF) and other applicable regulations.

10. Contacting Us

For questions or privacy requests, please contact us:
Legal Department
OneStopPros.us
2866 Oakway Lane, Virginia, USA
Phone: (540-421-2476)
Email: (info@onestoppros.us)

11. Dispute Resolution

Users may contact OSP or relevant supervisory authorities to resolve privacy complaints. Binding arbitration may apply under certain circumstances.